We collect personal, credit, and property information from you, from transactions and interactions between you and us, including on the internet, and from third parties like credit reporting agencies, departments of motor vehicles, and other data collection agencies.
We do not sell personal or credit information we collect and we do not disclose any information about our customers or former customers to anyone, except as permitted or required by law.
We secure and safeguard your personal and credit information.
In addition to the information described above, when you visit our website we will record various data that will help us better understand how our visitors use our site and better serve our customers. This data includes, but is not limited to: the IP address of the computer you are using, browser and platform types, domain names, access times, how you linked to our website, and how you navigated through our website.
We may use tools such as cookies, web beacons and other technologies on our website which support site tracking and your transactions with us, measure our website performance, and facilitate product marketing. These technologies do not contain any of your personal or credit information, and they will not damage your computer. We use industry standard encryption techniques when using these technologies so your security is not compromised. In order to make maximum use of our website, you will need to receive cookies.
We may use tools such as cookies, web beacons, and other technologies on our website which support site tracking and your transactions with us, measure our website performance, and facilitate product marketing. We may also use a website recording services which may record mouse clicks, mouse movements, page scrolling, and any text keyed into website forms. Data collected by this service may be used to verify form content as well as to improve our website usability. The information collected is stored and used for aggregated and statistical reporting. We will not share this information except as permitted or required by law. These technologies do not contain any of your personal or credit information, and they will not damage your computer. We use industry standard encryption techniques when using these technologies so your security is not compromised. In order to make maximum use of our website, you will need to receive cookies.
We collect information about you from telephone conversations with you; applications or other forms you provide us; from your transactions with our affiliates, others, or us, such as claims and premium finance information; from state agencies, such as state departments of motor vehicles; and from consumer reporting organizations, such as the national credit bureaus; and from other data collection agencies that provide information about you, your claims history, and the history of the property you want to insure. We also collect information about you when you visit our website. We do not collect personal or credit information about you unless you consent or we are otherwise permitted by law to obtain it.
One joint account holder or policyholder can bind the decision not to share on joint accounts and insurance policies, including other covered persons. For example, if you and your spouse are joint insureds on an auto policy and you choose not to share, your decision will bind your spouse only for the joint accounts or joint policies. Individual accounts and policies of a spouse will not be affected by the other spouse's decision not to share information with respect to their individual accounts and policies.
Yes, you have the right to prevent our sharing information about you in certain circumstances; such as, marketing in connection with our agreements with nonfinancial companies. But there are circumstances where we are lawfully allowed or required to share information about you. These circumstances include but are not limited to: among our affiliates, for example, if the information relates to your identification (such as your name and address) or to your transactions and experiences with us (such as your payment record and claims history); with a third party, for example, if it is necessary to provide services to effect, administer or enforce a transaction requested by you; with any of our affiliated companies that provide such services to you; with a third party financial institution under a joint marketing agreement; with regulatory authorities; and when otherwise required by law or legal process. In those circumstances, it is our policy to share your information only to the extent required or allowed by law.
In either case, please have all of your relevant account numbers available when you call, including but not limited to your insurance policy number(s), claim number, premium finance account, memberships, or other account numbers. If you are a new customer, please allow five (5) business days after the date of your transaction with us before you call. You understand that if you call and ask us not to share your credit information or your personal information, you may not receive valuable information about financial and other consumer products and services (possibly including certain types of discounts on, or other special offers related to, non-insurance products and services) that could be of interest to you and your family.